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ACRONYM ,,SSP 8M1NS0 SUPPORT S]VICE PROVID]4 AJ GR&A3 ,YES1 A SUPPORT S]VICE PROVID]1 "R4 ,D Y "K :AT !Y >E =8 ,:AT IS _! S]VICE2 :AT S]VICE D !Y PROVIDE8 ,J5NY-,LYNN3 ,:AT ,I IMAG9E IS !Y PROVIDE VISUAL 9=M,N AB ! SURR.D+S1 ! SITU,N1 & SECONDLY !Y EXPLA9 :AT'S HAPP5+1 R1D LABELS ON J>S1 ''' GUIDE & R1D 9=M,N4 ,T'S ALL ,I "K AB ! #C PURPOSE ( AN ,,SSP4 AJ GR&A3 ,T IS = SURE A BIG "P ( X1 VISUAL 9=M,N IS A CRITICAL "P ( :AT !Y D4 ,S ! CRITICAL "PS ( :AT !Y D >E #A7 VISUAL-5VIRON;TAL 9=M,N1 #B7 TRANSPORT,N1 & #C7 GUIDE1 ^? >E ! ?REE -PON5TS4 ,T'S BASIC,Y ! S]VICE !Y PROVIDE4 ,J5NY-,LYNN3 ,S GUIDE1 YES FOCUS ON GUID+ "? OB/ACLES OR 9 D>K PLACES B SUPPOSE ! ,,DB P]SON WD H A CANE OR WD !Y H 6FOCUS ON ! ,,SSP8 AJ GR&A3 ,"R1 ! ,,DB P]SON :O USES A CANE MI.D CORN]S2 S ! PO9T ( AN ,,SSP 2+ A GUIDE IS T X IS "T-E6ICI5T4 ,MYF1 = EXAMPLE1 ,I C USE MY CANE & G 6! /ORE 0MYF B X'S SL[]1 ,I H 6BE C>E;L1 ,I H 6LOOK H>D] 6LOCATE ?+S1 KEEP *ECK+ >.D ME1 & 0! 5D ( MY %OPP+ TRIP ,I'M WORN \2 X'S EXHAU/+4 ,S ,I PREF] GO+ ) AN ,,SSP :O C GUIDE ME 0PUTT+ _! H& ON MY #D %\LD] OR >M & WE G QKLY2 X'S FA/] 2C _! EYES D ALL ! "W = ME4 ,T'S ! PURPOSE ( AN ,,SSP GUID+4 ,J5NY-,LYNN3 ,I "U/& BETT] N[4 ,?ANK Y4 AJ GR&A3 ,I "K "S ,,DB P FEEL T IF !Y USE AN ,,SSP !Y'LL 2 SE5 Z ,84A#D0' OR DEP5D5T2 !Y WORRY T ! ,,SSP W TAKE 3TROL ( _! LIVES4 ,N AT ALL1 9 FACT1 X'S ! OPPOSITE4 ,I FEEL A R1L BOO/ 6MY P[]1 AN 9CR1SE ( 3TROL OV] MY LIFE ) AN ,,SSP4 ,WE GET S M* M 9=M,N6 ,RE,Y1 X'S ! BE/6 ''' ,YES1 6BE CLE>1 ! P]SON :O S]VES Z AN ,,SSP MAY H ANO!R1 SEP>ATE JOB Z AN 9T]PRET]1 ( C\RSE4 ,B ! ,,SSP IS N A3OMPANY+ Y Z AN 9T]PRET]4 ,B1 "! >E SPECIFIC1 V LIMIT$ EXCEP;NS 6! ,8NO 9T]PRET+ RULE0' S* Z--WELL1 LET'S SAY Y'RE )! ,,SSP GO+ 6! /ORE & Y WANT "S #A@3P MILK2 Y G 6! 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P[] REL,NS >E DI6]5T1 "R6 ,Y VALUE T SP\SAL REL,N%IP OR T FR%IP1 Y TR1SURE T FAMILY REL,N%IP & 9 A FAMILY ! ,,DB P]SON IS N 9 *>GE1 !Y ALL HELP EA* O!R \1 SOLVE PRO#MS TGR1 &! REL,N%IPS >E MUTUAL1 B 9 ! ,,SSP REL,N%IP1 ! ,,SSP 2L;GS 6! ,,DB P]SON4 ,! ,,DB P]SON IS 9 *>GE4 ,! ,,SSP IS "! #AJJ@3P =! ,,DB P]SON4 ,! ,,DB P]SON MAKES ! DECI.NS1 P]IOD4 ,S SIMIL>LY1 A CASE MANAG]1 = EXAMPLE1 C A CASE MANAG] 2COME AN ,,SSP =A ,,DB P]SON8 ,J5NY-,LYNN3 ,NO1 ,I WD PREF] N4 AJ GR&A3 ,Y DON'T H 6PREF] N1 ,7SMIL+7' X'S TOT,Y N ALL[$4 ,J5NY-,LYNN3 ,7BO? *UCKLE7' ,T'S A GD ?+4 AJ GR&A3 ,YES1 AG1 X'S A 3FLICT ( 9T]E/1 P]IOD4 ,IF Y "W Z A CASE MANAG] =A D1F-BL CLI5T & !N AF "W Y (F] 62COME _! ,,SSP1 X'S A 3FLICT ( 9T]E/4 ,! R1SON AG IS T X IS TOO P]SONAL ,! ,,DB P]SON IS 9 A POSI;N ( AU?OR;Y OV] #G BO? ,,SSP'S & 9T]PRET]S S X IS N A 3FLICT =! SAME P]SON 6O3A.N,Y ACT Z ,,SSP & ANO!R "T Z AN 9T]PRET]4 ,= FAMILY MEMB]S OR CASE MANAG]S1 ON ! O!R H&1 ! SITU,N IS DI6]5T Z AJ EXPLA9$ ABV4 ,FUR!R1 AJ EXPLA9$ 9 ANO!R EX*ANGE T X IS N GD = "O PROFES.NAL 7E4G4 ! CASE MANAG]7 6H TOO M* 9=M,N 7E4G4 9=M,N %E WD LE>N AB ! ,,DB P]SON F "W+ ) !M Z A ,,SSP74 ,! ,-MUN;Y IS V SMALL & :5 "O P]SON IS 9VOLV$ 9 TOO M* (! ,,DB P]SON'S LIFE X 2COMES TOO 9TIMATE & N APPROPRIATE4 --,S ! SAME PR9CIPLE APPLIES 6BRO!RS & SI/]S1 GD FRS1 T K9D ( ?+2 X'S A 3FLICT ( 9T]E/ & WE DON'T RECOMM5D X1 Y'RE "R4 ,S T'S CLE>4 ,S1 Y "U/& ! ROLE ( ,,SSP & E?ICAL 3SID],NS4 ,N[ Z A ,,DB P]SON1 LET'S TALK AB H[ Y DEVELOP A REL,N%IP )! ,,SSP1 H[ Y ASK = :AT Y WANT4 ,! P :O H BE5 ,,SSP'S >E SI+1 & 0VIRTUE ( T !Y H M P[] 9 ! _W4 ,!Y C SEE ! 5VIRON;T EASILY1 !Y H M A3ESS 69=M,N1 S %D !Y MAKE DECI.NS = Y8 #H ,J5NY-,LYNN3 ,NO1 !Y %D N4 AJ GR&A3 ,EXACTLY4 ,B X'S S EASY 6FALL 96T SITU,N4 ,!Y H M P[]1 !Y C SEE1 S X'S TEMPT+ 6GIVE !M 3TROL & H !M MAKE ALL ! DECI.NS4 ,S !N ! ISSUE 2COMES ,,H[ WE Z ,,DB P C MAKE SURE WE >E RUNN+ ! %[ \RVS4 ''' ,WE TRA9 \R ,,SSP'S H[ 6PROVIDE VISUAL 9=M,N4 ,N[1 "!'S A LOT ( VISUAL 9=M,N \ "!4 ,7,,JL SAYS 8,YES47' ,! ,,SSP HAS 6TELL ! ,,DB P]SON :AT'S IMPORTANT4 ,! FLOOR HAS GRE5 & BLUE 9 ! C>PET & ,I C SEE A TRIPOD OV] "! ,7AJ SMILES AT ! VIDEOGRAPH]7' & ''' IS T IMPORTANT1 OR ,7,,JL 9T]RUPTS7' ''' ,J5NY-,LYNN3 ,YES4 ,X DEP5DS ON H[ BIG ! FLOOR IS4 AJ GR&A3 ,7LAU<+7' WELL1 SEE Y ALR "K "! IS A RANGE ( :AT IS IMPORTANT--X'S A 3T9UUM4 ,S MY PO9T3 IS X M IMPORTANT 6DESCRIBE ! FLOOR OR LET Y "K :O IS "H8 ,OR IS X M IMPORTANT 6GIVE Y A S5SE (! MOOD (! ROOM1 >E P LOS+ 5]GY1 GETT+ TIR$1 OR GR9N+ ) EXCITE;T8 #I ,"!'S A LOT 6*OOSE F4 ,S Z Y SAY--X'S ALL IMPORTANT B X DEP5DS--H[ M* 6TELL Y1 & :5 >E ISSUES4 ,S HAV+ T K9D ( 4CUS.N ) YR ,,SSP IS CRITICAL4 ,ANY "QS S F>8 ,J5NY-,LYNN3 ,NO1 ,7SMILE7' N YET4 ,Z WE G AL;G ,I'M SURE ,I W ?9K ( "S4 AJ GR&A3 ,GD4 ,S1 ,I'LL USE A RE/AURANT Z AN EXAMPLE & Y ASK ! ,,SSP 6R1D ! M5U = Y4 ,B SUPPOSE ? IS A RE/AURANT ) A M5U T IS PAGES & PAGES L;G4 ,D Y WANT ! ,,SSP 6LIT],Y R1D "? ! 5TIRE M5U3 HAMBURG]S ) MU%ROOMS1 HAMBURG]S ) AVOCADOS1 HAMBURG]S ) R$ ONIONS ''' ,J5NY-,LYNN3 ,T'S A LOT ( 9=M,N4 ,7AJ3 "R1 YES47' ,MAYBE X WD 2 BETT] 6ASK ! ,,SSP 6R1D "? & GIVE ME ! H1D+S1 N ALL ! DETAILS ( EA* 5TRY1 ALL ! 9GR$I5TS & S ON4 AJ GR&A3 ,"R4 ,A M5U IS ORGANIZ$ 9 CATEGORIES ( S&WI*ES1 SALADS & S ON1 S ! ,,SSP C R1D ! CATEGORIES = Y & !N T'S :5 Y C TELL ! ,,SSP ,8,I'M 9T]E/$ 9 HAMBURG]S )\T ANY VEGETA#S1 J PLA940' ,&! ,,SSP C N>R[ ! #AJ DESCRIP;N D[N 6:AT Y >E 9T]E/$ 9 HE>+ AB4 ,S Y C USE T K9D ( BIG PICTURE D[N 6:AT Y >E M SPECIFIC,Y 9T]E/$ IN4 ,S Y HELP GUIDE ! ,,SSP4 ,7,,JL UMHM47' ,S ANO!R EXAMPLE IS GO+ 96A GROC]Y /ORE4 ,IS ! ,,SSP RESPONSI# 6TELL Y "EY?+ 9 ! /ORE1 NO4 ,S :AT K9D ( 9=M,N WD Y NE$ OR WANT 9 A GROC]Y /ORE1 TELL ME8 ,J5NY-,LYNN3 ,WELL1 MAYBE ,I WD BR+ A LI/ ( :AT ,I WANT$ & GIVE ! LI/ 6! ,,SSP 6R1D OV] & F9D EA* (! ITEMS MAT*+ ! LI/1 & ,I WD FOLL[ ! ,,SSP4 ,S ? WD HELP ! ,,SSP & ,,DB P]SON TOO 6SAVE "T4 AJ GR&A3 ,T'S "O /RATEGY1 YES4 ,Y C GIVE ! LI/ 6! ,,SSP &! ,,SSP TAKE OV] F "!4 ,T'S "O WAY1 B H[ C ,,Y Z A ,,DB P]SON KEEP YR P[]8 ,A LI/ IS HELP;L1 YES 6TELL ! ,,SSP :AT Y PLAN 6BUY4 ,S1 :AT D Y PREF]1 6WALK UP & D[N EA* AISLE1 OR />T ) "O ITEM1 SAY MILK1 & ASK ! ,,SSP 6GUIDE Y 6! MILK & 9DICATE ": X IS8 #AA ,J5NY-,LYNN3 ,S X DEP5DS ON :AT ,I PLAN 6D4 ,"S"TS ,I L 6G D[N EA* AISLE B X HELPS IF ,I GET 6"K ! /ORE1 S X DEP5DS4 AJ GR&A3 ,T'S TRUE4 ,"! >E A NUMB] ( FACTORS3 :E!R ? IS YR F/ "T 9 ! /ORE = EXAMPLE4 ,I "K ,I T5D 6%OP AT ! SAME /ORE ALL ! "T & ,I "K ": ?+S >E "! B ,I'M / ! BOSS1 ,I DECIDE ": 6G &! ,,SSP TELLS ME :AT'S "!4 ,J5NY-,LYNN3 ,IF X'S ! F/ "T 9 A NEW /ORE ,I L 6G UP & D[N EA* AISLE1 T'S H[ ,I GET US$ 6X & !N ONCE ,I "K ! /ORE1 X'S N NEC4 AJ GR&A3 ,YES1 &! PO9T IS Y G UP & D[N EA* AISLE 2C ,,Y WANT 6D T1 2C Y NE$ 6"K T 9=M,N1 N ! ,,SSP4 ,X MAY B5EFIT ! ,,SSP TOO B ,,Y >E ! "O :O DECIDES :AT Y WANT F ! "T4 ,Y C TELL ! ,,SSP ,8? IS MY F/ "T 9 ! /ORE S ,I'D L 6G UP & D[N EA* AISLE40' ,! ,,SSP C'T AVOID B5EFIT+ TOO B ! :OLE PO9T IS T ,,Y DECIDE "EY?+2 Y'RE ! BOSS4 ,:AT Y NE$1 OR :AT Y WANT IS :AT'S IMPORTANT4 ,7,,JL />TS 69T]RUPT B AJ HOLDS #AB ! FLOOR7' AJ GR&A3 "R4 ,SUPPOSE "! >E SALE ITEMS1 D Y WANT 6"K T8 ,Y L SALES "R8 ,J5NY-,LYNN3 ,YES1 ,I WD WANT 6"K & IF "! >E SALES =! ,,SSP 6%[ ME ":4 AJ GR&A3 ,EXACTLY4 ,! ,8TWO = "O0'-- ,:OLE ,FOODS1 ": ,I T5D 6%OP--T5DS 6H T K9D (A SALE ,8TWO = "O PRICE0' S ,I TELL ! ,,SSP 6LOOK = ^? ,8#B =! PRICE ( #A0' SALES 2C 0MYF ,I MISS SEE+ _M ?+S1 X'S UNBELIEVA# ! SALES & SPECIALS T ! ,,SSP PO9TS \ 6ME4 ,S D Y NE$ ! ,,SSP 6TELL Y ! PRICE ( AN ITEM8 ,7,,JL3 ,YES47' ,DI6]5T ,,DB P H _M DI6]5T K9DS ( VI.N1 "S C SEE F>1 "S ONLY CLOSE UP1 X V>IES B ! PO9T (! ,,SSP IS T X IS V "T-E6ICI5T4 ,X'S RE,Y COOL4 ,Z ,I TOLD Y ,I C %OP 0MYF1 B X TAKES A RE,Y L;G "T4 ,:5 ,I'M 0MYF ,I H 6GET FAIRLY CLOSE & LOOK C>E;LLY AT ! PRICE TAG 2L EA* ITEM ON ! %ELF "O 0"O4 ,I'M / US$ 6%OPP+ 0MYF B )! ,,SSP1 ,I'VE LE>N$ 6ASK =A QK RUN AL;G ! %ELF ( PRICES & X GOES S FA/4 ,X'S RE,Y COOL4 #AC ,J5NY-,LYNN3 ,X HELPS A LOT1 & SAVES "T4 AJ GR&A3 ,EXACTLY4 ,T'S :AT AN ,,SSP IS =1 6"W = Y4 ,Y C ASK = VISUAL 9=M,N1 ,8,:AT DOES T LOOK L8 ,H[ M* DOES X CO/8 ,:AT'S ON SALE80' ,:AT ELSE D Y ?9K WD B5EFIT Y8 ,J5NY-,LYNN3 ,X'S H>D = ME 6SEE ! DI6];E 2T K9DS ( APPLES4 AJ GR&A3 ,GD1 EXACTLY1 & O!R ?+S--MAYBE :E!R OR N !Y >E ORGANIC4 ,"S P PREF] 6EAT ORGANIC APPLES OR TOMATO SAUCE4 ,"! >E ALL K9DS ( TOMATO SAUCE B !Y'RE N ALL ORGANIC S Y C ASK ! ,,SSP 6PO9T \ ! ORGANIC "OS SPECIFIC,Y4 ,X SEEMS Y N[ H ! IDEA4 ,D Y ?9K S8 ,7,,JL3 ,YES47' ,&1 AG1 ! PO9T IS T ! ,,SSP IS = Y S Y C D & GET :AT Y WANT4 #AD